Starbucks has been exploring ways to reduce single-use cup usage in recent years, from deposit cups in the South Korean market to cup borrowing programs in Europe and the US, but none have achieved the expected results. Now Starbucks has launched Plan C—introducing dedicated cup-washing machines in stores, where customers can wash their cups themselves after finishing their coffee and take them away, though a deposit is still required. The program will first be tested at Arizona State University and select stores in Hawaii. Meanwhile, Starbucks mainland China has fully switched to paper straws and sippy lids, reducing approximately 200 tons of plastic annually. Whether the environmental path can meet its 2025 targets remains to be seen. [more…]

Starbucks founder Howard Schultz has returned as CEO following Kevin Johnson's retirement, facing multiple challenges including the U.S. unionization movement, food safety controversies in the Chinese market, and damage to the brand's image. At the 2022 annual shareholders meeting, Starbucks announced plans for equipment upgrades, beverage innovation, employee pay raises, and store expansion. This article will examine Schultz's transformation strategy after his return, analyze whether he can lead Starbucks out of its difficulties in just half a year, and explore the competitive pressures in the Chinese market. [more…]

Recently, Starbucks was reported to have filed multiple trademark registration applications with the Russian Federal Intellectual Property Office, covering core brand identifiers such as "Starbucks Coffee" and "Frappuccino," as well as related categories including instant coffee, beverage preparation, and membership management. This move quickly sparked speculation about whether the company plans to return to the Russian market. After exiting Russia in 2022, Starbucks' assets in the country were acquired by a local company and rebranded as "Stars Coffee," and a trademark legal dispute between that brand and Starbucks still persists. Over the past two years, Russia's coffee market has undergone significant changes, with intensified competition, shifting consumer habits, and continued uncertainty in the political and economic environment. Even if Starbucks returns, it may not be smooth sailing. So far, there has been no official response. [more…]

Starbucks recently released its financial report for the second quarter of fiscal year 2022, the first quarterly scorecard since Howard Schultz returned to the CEO role. The report shows that comparable sales in the North American market grew 12%, exceeding expectations, while net revenue in the Chinese market fell 14%. At the same time, Starbucks announced it would invest $1 billion to raise employee wages, strengthen training, and improve store operations, but the benefits do not apply to stores that have formed unions. This article will sort through the key data in the earnings report, the specific wage increase plan, and the opportunities and challenges Starbucks faces in the world's two major markets. [more…]

Starbucks has recently fallen into operational difficulties once again. After Howard Schultz returned in April this year, he implemented a series of bold measures, sparking widespread discussion about the brand's prospects. In fact, this is not the first time Schultz has saved Starbucks in a similar manner—during the 2008 financial crisis, he also led the company out of its trough by closing stores, laying off employees, and reshaping corporate culture. This article reviews how Starbucks restored growth back then through consumer lifestyle research, the "My Starbucks Idea" campaign, rebuilding partner relationships, and direct sourcing, and analyzes the new challenges that unionization efforts under the current pandemic background bring to the brand, as well as the relationship-rebuilding plan Schultz has launched for store partners after his return this time. [more…]

After Howard Schultz returned to Starbucks as interim CEO, he immediately suspended billions of dollars in stock buybacks and redirected the funds toward employee benefits and store operations. Some U.S. Starbucks employees saw this move as a victory for union efforts, but Schultz later made clear that the new benefits could not legally cover unionized stores and partners, because federal law requires separate negotiations for the pay and benefits of union members. Labor law experts pointed out that companies have the right to explain differences in benefits, but suggestive maneuvering could constitute an unfair labor practice. This tug-of-war between benefits and unions showcased the shift in Schultz's management style from tough to tender. [more…]

Starbucks interim CEO Howard Schultz recently addressed employees via video, stating bluntly that many short-term decisions made by the previous management brought far-reaching negative impacts to the company and that promises to employees were not fulfilled. He revealed that feedback gathered in recent meetings mainly focused on issues such as insufficient training, unreasonable shift scheduling, and compensation and benefits that urgently need adjustment. At the same time, many stores also face difficulties such as a shortage of repair funds or delayed service after key equipment including ice machines and espresso machines broke down. Schultz promised to prioritize three core issues: personnel training, pay and benefits, and internal management, and assured that future commitments to employees will definitely be fulfilled. Since his return, Starbucks has suspended stock buybacks and fired its former chief legal counsel, but investors worry that profits will be squeezed, and the stock price continues to come under pressure. [more…]

As China's pandemic prevention and control policies are optimized and adjusted, the order of production and daily life is gradually being restored across the country, economic vitality is being unleashed anew, and foreign-funded enterprises are benefiting from it—the coffee chain giant Starbucks is a typical example. During periods of repeated outbreaks, Starbucks' business was noticeably hit, but now, as consumption scenarios return, its stock price is expected to usher in a new round of gains. Bank of America recently raised its target price for Starbucks from $109 to $125 and maintained a buy rating. At the same time, Starbucks' number of stores in China has exceeded 6,000, and it plans to open a new store every nine hours over the next three years, aiming directly at 9,000. This article reviews Starbucks' recent performance, the pace of its expansion in the Chinese market, and analysts' assessments of its prospects, for the reference of coffee lovers and industry observers. [more…]

Starbucks interim CEO Howard Schultz recently stated publicly that continued friction between China and the United States benefits neither country, and that improving bilateral relations would be good for global markets. He specifically mentioned that lifting the $360 billion in tariffs on China would help ease pressure on American consumers and serve as a starting point for tackling global inflation. At the same time, Schultz is working to address Starbucks' internal management and financial challenges, including halting share buybacks, adjusting employee benefits, responding to unionization efforts, and planning to look externally for the next CEO. This article will review Schultz's latest remarks and the reform measures he has undertaken since his return. [more…]

Starbucks Korea recently issued a public apology after a summer promotional giveaway was found to contain formaldehyde. The incident began when an employee at an anonymous testing agency posted on social media alleging that the Summer Carry Bag travel tote contained formaldehyde, following earlier consumer complaints that the bag emitted a fishy odor resembling squid. Starbucks Korea immediately suspended the giveaway and sent the product for testing, which ultimately confirmed the presence of formaldehyde. The company announced that customers who had already redeemed the bag could return it and receive a beverage voucher as compensation, while also removing the promotional reward and pledging to strengthen safety verification procedures for future merchandise. [more…]

Starbucks recently announced a high-level personnel change: current CEO Kevin Johnson is about to retire, and the legendary figure Howard Schultz, who had stepped back from the spotlight, will temporarily return starting April 4, 2022, as interim CEO until a permanent successor is found. Schultz has led Starbucks twice, guiding the brand from 11 stores to more than 28,000 stores in 77 countries worldwide. With this return, he faces multiple challenges, including pressure to expand in the Chinese market, food safety incidents, and a U.S. union vote. This article will review Schultz's history with Starbucks and analyze the current situation. [more…]

Rumors of a Starbucks China equity change that have circulated for nearly a year have finally produced a clear outcome. Starbucks and Boyu Capital have reached an agreement to establish a joint venture in China to jointly operate the retail business, with Boyu holding up to 60%, while Starbucks retains 40% and continues as the brand and intellectual property licensor. The deal is based on an enterprise value of approximately US$4 billion, and Starbucks expects the total value of its China retail business to exceed US$13 billion. Looking back at Starbucks' entry into China, from franchising to full direct operation, and now returning to a joint venture model, this shift has sparked widespread attention regarding its future direction. The new joint venture will continue to be headquartered in Shanghai, operate the existing more than 8,000 stores, and plans to gradually expand to 20,000. [more…]

Luckin Coffee founder Lu Zhengyao has made another move, planning to launch a new coffee brand called Cotti Coffee, drawing industry attention. Cotti Coffee has Wang Baiyin as its legal representative, but Lu Zhengyao is said to be the actual operator. The brand name derives from the Italian biscuit Biscotti, symbolizing a combination of coffee and leisure. Cotti Coffee plans to adopt two models, standard stores and mini stores, offering all-day dining services covering coffee, meals, snacks and alcoholic drinks, intending to combine the strengths of Luckin and Starbucks and open up a new track. Whether Lu Zhengyao's comeback will succeed this time is worth anticipating. [more…]

Starbucks has officially announced that Laxman Narasimhan will be appointed as the next chief executive officer on October 1, 2022, and will officially succeed Howard Schultz on April 1, 2023. Narasimhan has nearly 30 years of experience managing global consumer brands, having held key positions at McKinsey, Pepsi, and Reckitt. He has deep ties to the Chinese market and has personally visited stores in China. In the face of U.S. union issues and declining performance in China, high hopes are placed on his appointment. Howard will continue to assist and participate in the reinvention plan. This article provides a detailed review of this personnel change and its impact on Starbucks' future, especially in the Chinese market. [more…]

Starbucks' legendary founder Howard Schultz recently made it clear that he will completely step away from the CEO role, will not return, and fully supports the new leader, Laxman Narasimhan. Narasimhan will officially take office on October 1, and he candidly described the process as a "structured immersion" that gave him a valuable learning opportunity. Schultz, meanwhile, will remain on the board and serve as a long-term advisor, helping to safeguard Starbucks' future. At the same time, Starbucks is facing multiple challenges, including rising global costs, a sharp decline in same-store sales in China, and intense competition from local brands. How the new chief will lead the world's largest coffee chain in responding to these changes is worth watching. [more…]

Lu Jin, co-founder and CEO of Luckin Coffee, revealed at the 2025 Xiamen Entrepreneurs Day conference that the company is actively working to return to the main board of the US stock market under the guidance of the Xiamen Municipal Party Committee and Municipal Government. This chain coffee brand, which listed on Nasdaq in 2019 and was forced to delist in 2020 due to financial fraud, has undergone five years of comprehensive restructuring. Today, its store count has surpassed 20,000, overtaking Starbucks China, with a market value of approximately US$10.9 billion. In July this year, Luckin opened two stores in New York, sparking market speculation about its return to the United States. Meanwhile, Bloomberg reported that its largest shareholder, Centurium Capital, is considering bidding for the British brand COSTA, a move seen as helping to bolster Luckin's globalization narrative. [more…]

Starbucks has announced that it will permanently remove the Oleato olive oil coffee line from its core North American menu starting November 7, less than a year after the product first debuted. The decision is seen as one of the moves by new CEO Brian Niccol to simplify the menu and return to the company's coffeehouse roots. Oleato was conceived by Starbucks founder Howard Schultz, inspired by Sicilian culinary traditions. It first launched in Milan, Italy, in 2023 and was gradually rolled out to multiple global markets, entering mainland China in March 2024. However, the line drew widespread criticism for causing gastrointestinal discomfort after consumption. Starbucks China responded that this adjustment only involves the North American market and has no impact on the Chinese market for now. [more…]

In the past three years, the pandemic kept many people from going home for the holidays, and the Lunar New Year atmosphere in their hometowns faded a lot as a result. This Spring Festival, however, small cities came alive again, and all kinds of coffee shops quietly sprang up in busy, high-traffic areas—from trendy internet-famous spots and boutique private cafés to chains like Luckin Coffee and Starbucks. Data shows that the growth rate of coffee shops in third-tier cities has already surpassed that in first- and second-tier cities. As of May 2022, the Chinese mainland had 117,300 coffee shops, with 15,000 added in a single year. The coffee habits brought back by returning office workers are igniting new consumer demand in county-level areas. Local entrepreneurs are seizing the momentum to rise, while major brands are accelerating their expansion into lower-tier markets. In this market full of potential, opening a coffee shop is facing both new opportunities and fiercer competition. [more…]

On his first day back as Starbucks CEO, Howard Schultz announced a pause on the stock buyback program, redirecting funds toward employee benefits and store operations. Behind this decision is a wave of unionization among U.S. Starbucks partners, driven by intense workloads and stagnant benefits. So far, 10 stores have voted to form unions, and more than 170 stores have applied to join. Schultz admitted that the company had let employees down in addressing store operations issues, and plans to invest $1 billion in wages, training, and benefits. This article examines the context of this transformation initiative and its impact on Starbucks' future operations. [more…]

Starbucks has previously implemented deposit-based reusable cups in Korea, Seattle, London, and other places, but the results were not ideal. Starbucks Japan was the first to change its approach, launching a stainless steel cup rental service at ten stores in Tokyo. Customers can scan a code via a mobile app to borrow a cup, return it within three days, and even enjoy a discount on their drink. After return, the cups are uniformly washed at high temperature and disinfected. The company emphasizes that there is no need to worry about residual viruses or bacteria. Can this model truly promote environmental protection, and can it be replicated in other regions? This article will provide a detailed interpretation for you. [more…]